Our Commitment
At EdenRootCare, we take pride in offering high-quality organic skincare, haircare, and wellness products. Due to the natural and hygienic nature of our products, specific return conditions apply to ensure safety and product integrity.
Return Policy
01.
Eligibility for Returns & Exchanges
We accept returns or exchanges under the following conditions:
• Products received damaged, defective, or incorrect
• Requests made within 7 days of delivery
• Items must be unused, unopened, and in original packaging
• Proof of purchase (receipt or order confirmation) is required
02.
Non-Returnable Items
For safety and hygiene reasons, we do not accept returns or exchanges on:
• Opened or used skincare, haircare, oils, or herbal products
• Consumables such as teas, herbs, seeds, and wellness blends
• Products purchased on sale or promotion
• Custom or bulk orders
03.
REFUNDS
• Once your return is received and inspected, we will notify you of approval
• Approved refunds are processed within 7–10 business days to your original payment method
• Shipping fees are non-refundable, unless the error was on our side
04.
Exchanges
We offer exchanges only if:
• The item is damaged, defective, or incorrect
• The request is made within the required timeframe
If approved, we will replace the item or offer store credit where applicable.
05.
Return Shipping
• Customers are responsible for return shipping costs
• If the product is defective or incorrect, EdenRootCare will cover shipping
• We recommend using a trackable shipping method
06.
How to Request a Return
To initiate a return or exchange, please contact us via email (Info@edenrootcare.co.za with:
• Full name and contact details
• Order number
• Product name(s)
• Reason for return (with photos if damaged)
07.
Important Notes
• Due to the perishable and hygienic nature of organic products, returns are limited
• We reserve the right to decline returns that do not meet our policy
• We encourage customers to review product descriptions carefully before purchase